Posted by: sutrisno | September 8, 2014

Install OTRS 3.3.8 on Ubuntu 14.04

Install OTRS 3.3.8 on Ubuntu 14.04

helpdesk

Dowonload source OTRS 3.3.8 di
http://ftp.otrs.org/pub/otrs//otrs-3.3.8.tar.gz
sudo cp tmp/otrs-3.3.8.tar.gz /opt/
bin/otrs.CheckModules.pl
Paket ubuntu yang harus di install di antaranya:
sudo apt-get install mysql-server apache2 perl
sudo apt-get install libcrypt-eksblowfish-perl libcrypt-ssleay-perl libencode-hanextra-perl libgd-perl
sudo apt-get install libgd-text-perl libgd-graph-perl libio-socket-ssl-perl libjson-xs-perl libmail-imapclient-perl

sudo apt-get install libapache2-mod-perl2
sudo apt-get install libnet-dns-perl libnet-ldap-perl libpdf-api2-perl libtext-csv-xs-perl libxml-parser-perl libyaml-perl
bin/otrs.CheckModules.pl
sudo useradd -d /opt/otrs/ -c ‘OTRS user’ otrs
sudo usermod -a -G www-data otrs
sudo cp Kernel/Config.pm.dist Kernel/Config.pm
sudo cp Kernel/Config/GenericAgent.pm.dist Kernel/Config/GenericAgent.pm
sudo bin/otrs.SetPermissions.pl –otrs-user=otrs –web-user=www-data –otrs-group=www-data –web-group=www-data /opt/otrs
sudo su
ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf
a2ensite otrs
/etc/init.d/apache2 reload
Buka Web browser:
http://192.168.0.156/otrs/installer.pl
—Next sesuaikan user dan password databases mysql
Start page:
http://192.168.0.156/otrs/index.pl
User:
root@localhost
Password:
Ss7RD3EfSbaIG9xz*****
cd var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
/opt/otrs/bin/Cron.sh start otrs
crontab -l -u otrs
more scheduler_watchdog
su – otrs
cd /opt/otrs/bin/
./otrs.Scheduler.pl -w 1


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